When you start your own hosting business, there are many things you will want to take into consideration. One of the most important things you will need to figure out is how you will attract customers. There are four important factors you will need to know in order to build a solid customer base with your business. If you are a reseller, you will want to know which company to buy your package from.
You will also need to have the skills necessary to run a hosting business. The very first issue you will want to pay close attention to is the design of your website. This is the first thing a visitor will seen when loading your site, and you will want to leave a good impression. If they aren't impressed with the design of your site, they are unlikely to become a customer. Your website should have an easy navigation menu, because few people will take the time to figure out how to move around your site. You should also try to use a custom design rather than a template.
Thousands of websites use generic templates, and they all have the same look and feel. You will not be successful online if you try to blend in with everyone else. You have to find a way to stand out, and using a custom design for your site is the first step. You want to have a professional look. It is also important to provide a variety of different hosting packages which can accomodate clients on a budget. Whether you decide to offer customer service via phone, IM, or email, make sure you respond to questions quickly. If you take longer than a day, your service will appear to be poor.
If you have some money, don't be afraid to invest in a tech support department. It is well worth it, and will separate your company from the thousands of other hosting services available. You should also provide tutorials on your website which will help your clients learn more how to optimize or market their sites. If your target is clients with e-commerce sites, write articles about how they can build their business.
It may be helpful to start a forum where your clients can exchange ideas or information. This could function as a kind of tech support where clients answer each others questions and problems. At the same time, if you start a forum it is critical that you provide excellent service. If you make an error with a client, it won't be long before many of your other customers learn about it.